Tell us what you are trying to do? Add a product search with separate results page - hidden link
It did work but for some reason is now showing no results. The sub category pages that have inline searches work fine - hidden link
I have been through with a fine tooth comb but cant find the reason why.
I've also set up a new single page search to double check the settings - hidden link - and although you can initially see the products below the search bar, once you search (even for something that is already displayed) it returns no results.
I did have Relevanssi turned on which I thought might be an issue but turning it off doesn't help.
Hello. Thank you for contacting the Toolset support.
I need to check how you setup your view and for that I will require the access details to troubleshoot the issue further.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
First of all - After checking to plugins page once I login to your site, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.
*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
I can see it's not working as expected and when you run a text search the query is fired on member post type rather product.
=> hidden link
The view you created is set to query the product post type:
=> hidden link
It looks like there is plugin or theme that overrides the view's query. In order to minimize the cause of the issue:
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Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? - Can you please check with the default theme and only Toolset plugins active?
Many thanks Minesh, I deactivated everything and finally tracked the conflict to a code snippet we'd added to the functions file. Should've looked there first!
