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[Resolved] Product Fields appear totally blank

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 3 voices.

Last updated by Minesh 1 year, 6 months ago.

Assisted by: Minesh.

Author
Posts
#2610425
MicrosoftTeams-image (4).png

I am trying to: edit the products at my website, but all the fields disappeared.

Link to a page where the issue can be seen: it can't be seen anymore because we deactivated the plugin "Choose payment type" (Métodos de pago por producto in Spanish) and it seems to work. The issue here is that we can't afford deactivating this plugin, because we need to offer our customers several payment methods.

I expected to see: all the fields correctly displayed

Instead, I got: the page totally blank.

#2610537

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

It looks like more than the Toolset custom fields disappeared, all the WC product details disappeared, too.

I've set up a simple WC test site that has custom fields added to products.

Could you please add the problem plugin to the site to see if we can reproduce the problem?

You can access the backend of the site with this link: hidden link

#2614195

Hi Nigel,

We had some trouble getting the plugin in question, could you prepare the sandbox so that we could install it?

Thank you
JPS

#2614239

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Here is a sandbox site and you can auto-login to it using the following link:
- hidden link

#2615029

I've installed, but we need also woocommerce plugin so that we can check in the product fields.

#2615037

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

You can install any plugin that you want to the sandbox site.