Tell us what you are trying to do?
In the message - single item layout there is a bug - not related messages from persons are shown (all messages from everyone)
Is there any documentation that you are following?
there are no other same tickets about this bug
Is there a similar example that we can see?
see attached pictures
What is the link to your site? hidden link (maintenance mode on)
Hello. Thank you for contacting the Toolset support.
I see you reported, we will split the ticket with your additional questions so lets fix the issue one by one.
We can address the issue of number of message count displayed on your nav bar.
Can you please share access details and problem URL where I can see the nav bar.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
The number is +1 more then shown in the inbox & outbox (Inbox = 4, should be - Outbox = 3, should be 2)
This is very great to see how easy you create the views, but my question would be, where do you enter f. e. the brackets ( 3 ) around the number? Outbox looks fine on the frontend but Inbox is shown splitted. I'm trying to find out how I can fix this issues by my own.
The bracket issue is fixed, thank you! But the message count number is wrong - it counts not the messages from different authors instead the number of replied or received messages.. see attached pictures
shortcode info="id" --> here I need to display the number of messages from different authors
It will require further customizations. There is no such feature and its not easy to get outbox as we will require to navigate through all the replies the current user made and due to that it may affect the performance.
You will require to think another way, maybe you can add a custom field that holds the total count of message send and message receive and we should just display that custom user field value. What you think?
Sure, I'm open for any options like adding a custom user field. There are already the views integrated in the Messaging System (Messages sent, Messages received) which I integrated already as Inbox and Outbox.
Is it difficult to count the "shown" messages here (picture inbox & outbox) instead of counting the number of replied messages in total?
The goal is to count the "First Message ID"s without duplicates --> in the picture "inbox count" you see 3 messages from different authors (3 Different First Message IDs from different authors)
When I am receiver and get f.e. 5 messages from different authors/users in this case, the number 5 should be target for inbox view as "started conversations". If I am sender and write to 2 different "user", target for outbox should be "2" for outbox view.
But, one user can have multiple messages created in that case, you still want to count per user.
For example, user 1 created 2 messages, user 2 created 3 different messages (a top level messages with unique First Message IDs) so in that case we have total 5 messages but you still want to display 2 as count because two users involved here irrespective of message count - correct?
Hi Minesh, in that case (if only user 1 started a conversation with user 2, with replies to each other, we have in total 5 messages - user 1 = 2 messages; user 2 = 3 messages) the inbox and outbox number displayed in the navbar should be "1" for both user.
Inbox-view for user 1 & 2: Here is only "1" message displayed (last child of conversation or "chat" with user 1 & 2)
Outbox-view for user 1 & 2: Here is only "1" message displayed (last...)
If a new conversation or "chat" will startet (not with "reply" button) by f.e. from user 1 to user 2 again, the number in navbar now should be "2" for both and also in the views the new started "chat" from same user will be displayed.
The thing is that there is no easy way to count the message in such scenario, as if we want to use views to get count we may need to use nested views and it may not be good for performance aspect.
The only quick solution I can think of is writing a custom shortcode where we need to write a custom query to get count as per the conditions you mentioned and return the count and we will display that count.
This is requires the custom code and that is beyond the scope of the support policy, however, I'm sharing here the shortcode that will display the Outbox count.
add_shortcode('get_msg_count', 'func_show_msg_count');
function func_show_msg_count($atts) {
global $wpdb;
global $current_user;
$query = "SELECT count(a.ID) FROM wp_kar_posts a, wp_kar_postmeta b WHERE (a.ID=b.post_id) AND (b.meta_key= 'wpcf-first-message-id' and b.meta_value=a.ID) and a.post_author=".$current_user->ID;
$res = $wpdb->query($query);
return $res;
}
And I've added the above shortcode to "Custom Code" section offered by Toolset:
=> hidden link
And also called the above shortcode as: [get_msg_count] to your page on left nav bar just besides the Outbox:
=> hidden link
The same way you will require to write the shortcode for the receiver (Inbox) and adjust your view's output (message send and message received) accordingly.
