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[Resolved] Problem with Views

This support ticket is created 2 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 5 replies, has 2 voices.

Last updated by monikaP 2 years, 3 months ago.

Assisted by: Christopher Amirian.

Author
Posts
#2482155

Hi,

I want use in Views Editor-HTML ↗ this mean ↗ hidden link

But is convert to hidden link blue arrow, in source code i have this: hidden link

How fix it?

best regards

#2482259

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

The conversion of the

$#8599

to

==

in the browser console is normal. One is the character representation and the other one is Unicode.

The change between the normal arrow to the blue one might be something that your theme does you can test that:

- IMPORTANT STEP! Create a backup of your website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- See if the issue is fixed.

Thanks.

#2484029

Dear Christopher,

Problem not fixed.
Can`t display this sign ↗ 🙁

best regards

#2485717

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

You did not mention if you checked the steps I mentioned?

I'd be happy to check but you need to give me a staging version of the website and not the live website login.

I'd appreciate it if you could give me the URL/User/Pass of your STAGING WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

We will deactivate PLugins and themes to see if there is an error there.

Please do not share live version of the website

Thank you.

#2486285

Christopher Amirian
Supporter

Languages: English (English )

Hi there,

I created a test View and also test page.

I found out that even if I do not use the Views editor and if I use custom HTML or the Paragraph blocks that are not part of Toolset the same blue icon shows.

I deactivated Toolset Blocks and Toolset Types and the same blue icon shows.

That shows the issue is not related to Toolset as it is still there after deactivating Toolset. Deactivating Toolset frin WP Dashboard > Plugins means that the Toolset code does not run on your website and the issue is still there.

So you need to search for a plugin or theme that causes the issue.

Please deactivate other plugins to see which one is causing the issue.

Thanks.

#2487123

My issue is resolved now. Thank you!