[Resolved] Problem with Slider

[Author]

Posts

[mohamed-saadC]

I am trying to: make my slider show up correctly

I visited this URL: test.wemasterweb.com

I expected to see: a working slider under the "partenaires" section

Instead, I got: a slider than only shows the first slide and then collapse.

I can't find where the debug info is since the new version of toolset plugin.

This is a test site. I can send the ftp and admin credentials.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Mohamed,

Thank you for contacting our support forum.

This issue could be caused by a plugin conflict.

What I recommend that you do it to temporarily disable all your non-toolset plugins and check again to see if the problem continues.

Please let me know the results.
Thanks,
Shane

[mohamed-saadC]

Hi Shane, sorry to tell you that I already tried with all plugins deactivated except the toolset ones. It's definitely not the solution.
Thanks.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Mohamed,

Would you mind me having a look at this for your through the backend?

The private fields will be enabled for your next response so that you can provide me with the admin credentials.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Mohamed,

Could you let me know which view I should be looking at ?

Also try recreating the view and let me know if this helps.

Thanks,
Shane

[mohamed-saadC]

hi Shane, the view you should be looking at is the view called "Logo des Partenaires".
I already tried recreating the view with the same issue. It's the view called "CarouselPartenaires". unfortunately, it didn't help. this slider view, much simpler doesn't work either.

[mohamed-saadC]

hi Shane, were you able to to locate the view? do you have any idea on what is wrong? I noticed that if I change the number of items showed at once, then the view doesn't disappear, so I guess the problem is with the javascript generated by the view plugin. What do you think?

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Mohamed,

I'm currently having a look at it.

Will let you know as soon as i find anything.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Mohamed,

I want you to try one final thing and then I can move onto escalating your ticket.

Could you try switching the theme temporarily and see if the problem remains.

Thanks,
Shane

[mohamed-saadC]

Hi Shane, the theme I'm using here is the divi theme, that is supposed to be compatible with the toolset plugins, since there is also a Toolset Divi integration plugin in the Toolset plugins. However, I decided to test with another theme.
I have a theme called nimva on my installation, I've activated it and created a new page called test (hidden link)
I put the shortcode for the view on that page, and the problem is the same, it appears once and then collapse.

So I guess it's time to escalate the ticked.

Thanks for your time. I hope there will be a solution soon.

The nimva theme is the one activated right now if you want to take a look to the page called test (hidden link). Otherwise, let me know so I can reactivate the bare bones for divi theme, that is a child theme for Divi.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Mohamed,

I must apologize for my delay in responses.

Would it be possible for you to install the following plugin and create a duplicator package?
https://wordpress.org/plugins/duplicator/

Our 2nd tier supporters require this in order for them to perform the necessary tests on a clone of your website.

Please let me know once you have done this.

Thanks,
Shane

[mohamed-saadC]

hi Shane, why should I do so? this is already a duplicate of my website. he can work directly on this version.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Mohamed,

Thank you for clarifying.

Since this is a test site then there is no need for the duplicate 🙂

I will go ahead and escalate your ticket.

Thanks,
Shane

[mohamed-saadC]

just to remember you that the theme actually activated is not the one I have on my final site. you asked me to test with another theme yesterday. should I turn it back to the theme I'm using?

[mohamed-saadC]

No news on this I guess??