I am trying to:
Use grid and lightbox.
Link to a page where the issue can be seen:
E.g.
hidden link -> issue with lightbox
hidden link -> issue with grid proportions
hidden link -> issue with grid proportions
hidden link > issue with grid proportions
I expected to see:
Right view 🙂
Instead, I got:
Hello and thank you for contacting Toolset support.
I logged into your website and checked how the following pages are built, everything seems good to me:
- hidden link
- hidden link
I suspect a compatibility issue, most probably with a plugin. Because the Astra theme is a compatible theme. However, please check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty-Twenty. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at a time to track where the incompatibility is produced.
If this does not help find the origin of this issue, I'll need to take a copy of your website and analyze it locally. I need your approval before taking the copy. Is it fine with you?
Hi,
Forum76 is my client official site.
So maybe we can try to fix it on temporary site my other client.
Look please here:
hidden link
Now I left on only Astra and Toolset plugins active.
And this problem still exist.
If you need I will send you od course login and password to this page but better not on public forum 🙂
Hello,
Any ideas how to fix this issue?
I have few Astra+Toolset websites and every of them have the same problems 🙁
Best regards!
Zbyszek Z.
Hello and my apologies for the late reply, but I do not work on Wednesdays and Thursdays as you may check on my profile page https://toolset.com/forums/users/jamal-b/
Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **
It seems that the YouTube Video block breaks the styles of the grid layout. However, I was not able to reproduce the same issue on a clean install. This means that it is not a general bug, but something specific to your website. Check my test site with this URL hidden link
The Video block has a min-width of 100px, and because it does not have any specific width, it falls down to 100px width.
As a workaround, I added some nonbreaking spaces( ) in a Fields&Text block, just to enforce that the grid will take larger space. Check this screenshot hidden link
To find out the real cause behind this issue, I'll need to take a copy of your website and analyze it locally. Let me know if that's fine with you.
Of course you can copy it.
I think that it isn't YouTube Video block problem.
On hidden link on this marked part I haven't YT block and this problem exist.
And the same here:
hidden link
No YouTube block and map don't show in good size on grid.
Thank you! However, I still don't see what's the clue behind it. I'll work on it locally and get back to you as soon as possible.
I am reaching our 2nd Tier for assistance on this issue and I'll get back to you as soon as possible.
I did not spot this, but our 2nd Tier did. One of the grids that he analyzed was manually resized. Check this screenshot hidden link
For that reason, I would like to suggest removing the existing grids and recreate them without resizing them. If the issue persists, we can analyze it further.
I'll remain at your disposal.
