This thread is resolved. Here is a description of the problem and solution.
Problem:
The user view was not working after a user update.
Solution:
The user is passing a custom field through the view shortcode argument and also using a filter inside the view for that custom field. Once we remove the filter the view works.
This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.
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