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[Escalated to 2nd Tier] Problem with saving required fields that are conditional and hidden – follow up

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 13 replies, has 3 voices.

Last updated by Minesh 2 years, 6 months ago.

Assisted by: Minesh.

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#2274003

On december 10, 2021 I reported the following issue: https://toolset.com/forums/topic/problem-with-saving-required-fields-that-are-conditional-and-hidden/

I was wondering if this is fixed in .15 and if not what the expected release date is?
Also, can i find it somewhere in the known issues?

Thanks!

#2274067

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Marc

The internal ticket reports that this was fixed in Types 3.4.15.

Did you update and test? Do you still experience the problem?

#2278297

Hi Nigel,
thanks for your reply. I needed some time to run some tests. I think there are still some issues with required fields. Please see below four usecases.
Thanks!
Marc

Usecase #1.
- In one field group i created a required text field and a checkbox.
- The text field is shown when the checkbox is set to TRUE
Saving is possible when:
- The checkbox is set to FALSE ( = expected behaviour)
- The checkbox is set to TRUE and the textfield is filled ( = expected behaviour)
- The checkbox is first set to TRUE and the textfield is filled and saved. And than the textfield is emptied and the checkbox is set to FALSE. (= expected behaviour)

Usecase #2
- In one field group i created a repeatable field group.
- The RFG is holding a text field and a checkbox.
- The text field is shown when the checkbox is set to TRUE.
Saving is possible when:
- The checkbox is set to FALSE ( = expected behaviour)
- The checkbox is set to TRUE and the textfield is filled ( = expected behaviour)
Saving is not possible when:
- The checkbox is first set to TRUE and the textfield is filled and saved. And than the textfield is emptied and the checkbox is set to FALSE. (= issue)

Usecase #3
- I created a checkbox in fieldgroup A and a required text field in fieldgroup B.
- Fieldgroup B shows up when the checkbox is set to TRUE.
- When checkbox is set to FALSE, saving is resulting in an incorrect notification (Field "Text field test #3" not updated: This field is required.) (= Issue).
- When the checkbox is first set to TRUE and the textfield is filled and saved. And than the textfield is emptied and the checkbox is set to FALSE it's resulting in an error where field cannot be saved empty. (= issue)

Usecase #4
- I created a checkbox in Fieldgroup A and a required text field in fieldgroup B
- The textfield in fieldgroup B shows up when the checkbox is set to TRUE.
- It follows the same scenario as Usecase #1.

#2278431

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share problem URL where I can see the issue and with what field group and with what field you are having the issue.

I will require to review your current setup first to check everything is setup as expected and then I will give a shot to reproduce the issue. Please share the steps I should follow to reproduce the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2278461

Ah sorry Minesh, i just had a clean install of WP and Toolset on twenty twenty. So nothing fancy at all. I removed the test environment directly after the above post. You can just follow the above usecases; it's easy. If any unclear; please let me know.
Thanks!
Marc

#2279837

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - I can see the issue and I've escalated the Usecase 1,2 and 3 to our next level support for further debugging.

Regarding Usecase 4, I'm not sure what issue you want to report as it could be the same as usecase 3, correct?

#2279935

Well, actually no problems in usecase 1 and 4, it was just to show that i think the previous issue is fixed. However, there are still issues with required fields. I explain those in usecase 2 and 3.
Ok?

#2280579

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Great - thanks for the confirmation about 1st and 4th user case.

I've escalated thee issue to our next level support. I'll get in touch with you as soon as I have any update on it.

#2281053

Thanks, than i'll leave this ticket open. Ok?

#2281381

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - thats fine.

#2354119

Hi Minesh,
Do you have any updates about the problem in the combination of conditional AND required fields in an RFG (usecase 3 + 4)?
Thanks!

#2354151

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I checked the internal ticket but I do not see any updates yet regarding this matter. I'll get in touch with you as soon as I have any updates on it.

#2354315

Ok, than i leave this ticket open for now.

#2354929

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

changing the ticket status.