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[Resolved] Problem with plugin Toolset Types

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by manuelR-11 3 years ago.

Assisted by: Shane.

Author
Posts
#2278651

My site has a technical problem with the Toolset Types plugin I send you the email sent by WordPress

This is the mail:

Hi.

WordPress, starting with version 5.2, has a built-in feature that detects when a plugin or theme causes an unrecoverable error on your site and alerts you with this automated email.

In this case, WordPress has encountered an error with one of your plugins, Toolset Types.

First, go to your website (hidden link) and check for visible issues. Next, go to the page where the error was detected (hidden link) and check if there is any visible issue.

Contact your host for assistance with a more thorough investigation of this problem.

If your site appears damaged and you cannot access your bulletin board normally, WordPress now has a special "recovery mode". This allows you to securely access your bulletin board to check out what's wrong.

hidden link

To keep your site secure, this link will expire in 1 day. Don't worry about this - a new link will be sent to you if the error reoccurs after it expires.

If you're looking for help with this issue, you may be asked for some of the following information:
WordPress version 5.9
Current Theme: Hello Elementor Child (version 1.0.1)
Current Plugin: Toolset Types (version 3.4.15)
PHP version 7.4.25

Dettagli dell'errore
====================
Un errore di E_ERROR è stato causato nella linea 376 del file /www/smecconcessionaria_276/public/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php. Messaggio di errore: Uncaught Error: Call to undefined method Elementor\Utils::is_ajax() in /www/smecconcessionaria_276/public/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php:376
Stack trace:
#0 /www/smecconcessionaria_276/public/wp-includes/class-wp-hook.php(307): OTGS\Toolset\Common\Interop\Handler\Elementor\ViewWidget->maybe_use_view_elementor_widget_instead('')
#1 /www/smecconcessionaria_276/public/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#2 /www/smecconcessionaria_276/public/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#3 /www/smecconcessionaria_276/public/wp-content/plugins/toolset-blocks/embedded/inc/wpv-widgets.php(81): do_action('wpv_action_befo...')
#4 /www/smecconcessionaria_276/public/wp-includes/class-wp-widget.php(534): WPV_Widget->form(Array)
#5 /www/smecconcessionaria_276/public/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
#6 /www/smecconcessionaria_276/public/wp-includes/class-wp-cus

Translated with hidden link (free version)

#2278711

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Manuel,

Thank you for getting in touch.

This is actually a known issue and we have since released an update that should resolve the issue for you. To get the update go to Plugins -> Add New -> Commercial.

On this page you will need to click the Check for Updates button. Once you've done this please update your Toolset plugins to their latest versions to resolve the issue.

Thanks,
Shane

#2279733

My issue is resolved now. Thank you!