Problem after updating Types to the last version

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Types plugin

This topic contains 5 replies, has 2 voices.

Last updated by Nigel 6 years, 6 months ago.

Assisted by: Nigel.

Author

Posts

May 28, 2018 at 2:27 pm #905059

antonioS-7

Hi,
I've just updated Types to the last version but after activating it the Custom Fields tab loads infinitely and seems stuck.

Can you help me?

Before 3.0, I was using the latest beta.

May 28, 2018 at 2:31 pm #905065

antonioS-7

Error details.

May 28, 2018 at 2:53 pm #905108

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Antonio

Can you please check/confirm that you updated all Toolset plugins, and not just Types?

May 28, 2018 at 2:54 pm #905110

antonioS-7

Sure!

May 28, 2018 at 3:06 pm #905113

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

OK, can I please get site credentials from you?

Am I able to de-activate/re-activate plugins on this site for testing?

I may need to install a plugin to take a duplicate of your site.

Your next reply is private.

May 29, 2018 at 6:57 am #905351

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Antonio

I have been trying unsuccessfully to take a copy of your site for testing. Duplicator won't complete the scan of your site, and while I was able to make an archive with All in One WP Migration it failed to complete when importing it to a test site.

I didn't run any checks on your site because it looks like a live site, do you have a staging site with the same issue you can use for testing?

Can you switch theme to twentyseventeen and see if the error still shows.

If so, disable all non-Toolset plugins and see if the error still appears. If not then you can identify which plugin the conflict occurs with by re-activating them in batches and re-testing in a process of elimination.

If there don't appear to be any conflicts I would need a SQL database dump as an alternative way of reproducing our site, which you could upload to dropbox or similar and share here.