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[Resolved] post form wizard doesn't work.

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by giuseppeU 4 years ago.

Assisted by: Minesh.

Author
Posts
#1900925
wizard_continue.jpg

"Continue" button seems to be inactive

#1901015

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is really strange. Do you mean that when you click on button "Continue" it does not move to next page? If yes:
- Do you see any javascript error on your browser's console?
- Are you using any third-party plugins? If yes:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

- Do you see any difference? If no:
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1901093

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I checked on your install and as suspected when I deactivate the plugin "Product Slider for WooCommerce" I do not see any JS errors no browser's console and it works as expected.

Can you please confirm that when you deactivate "Product Slider for WooCommerce" plugin - you see it working as expected.

#1901109

Thank you very much.