[Resolved] Post form notification shows admin email instead of my users email upon submit

[Author]

Posts

[jamesS-14]

Hello, right now when a user submits the form on my site, the Supplier will get a notification coming from my admin email address. Is there a way to set it up where it would come from the user's email instead? That way the Supplier can just reply back to the email they received. Because right now, if the Supplier were to click "reply", their response would come to my admin email instead of to the actual users email. Is there a way to set it up that way by any chance?

Thanks,
James

[Yvette Oliveau]

Hello

I understand that you would like to override the "Sent from" details of the Supplier´s notification email to be the email-address of the user who has submitted the form in the first place.

This may not be possible, as per this documentation:
https://toolset.com/documentation/user-guides/automated-email-notifications-with-cred/#who-sends-the-notifications

Notably: "...If you change the notifications ‘from’ email, make sure that notification emails can still go through via your email server...."

I believe the mailing protocol will check that the "from" address included in the outgoing message is a valid address defined on your mail server. This may cause the sending of the notification to fail otherwise and I don´t believe you want to define all of your client´s emails onto your server.

What you might consider doing instead is creating a "no-reply@yourdomain.com" address on your server along with a clear "Reply to customer" link in the content of the message. (see image from Amazon for example).

In this way, your suppliers will be encouraged to not reply and a clear way forward is still presented.
Will this resolve your issue?