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[Resolved] Post Form not sending email notifications

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by Shane 6 years, 6 months ago.

Assisted by: Shane.

Author
Posts
#948370

Lee

Hi,

I have set up 3 email notifications to send from a post form.
2 are sent on form submission, 1 is sent when the post is published.

None of the notifications are being sent, even though when I check the mail log there are no errors.
I've seen some other users had this problem in older versions of toolset. I am running the latest versions of all toolset plugins.

Thanks
James

#948428

Lee

Also when adding a CRED shortcode to a page in Elementor, there appears to an issue where you are unable to save the page.
As soon as you remove the shortcode the page will save again...

#948445

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lee,

Thank you for contacting our support forum.

What I recommend that you do is to open a new ticket for this second issue but for first issue does your wordpress send out an email normally ?

Please let me know.
Thanks,
Shane

#949030

Lee

Hi Shane,

Yes the website sends emails as you'd expect other than with toolset.
Gravity forms is sending notifications with no issue.

Thanks
James

#949189

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Lee,

Would you mind providing me with admin access to the site so that I can check on this for you ?

Could you also let me know which form is having the issue as well .

Thanks,
Shane