Post form not displaying on mobile

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 5 years, 2 months ago.

Assisted by: Christian Cox.

Author

Posts

March 5, 2020 at 3:43 pm #1540921

elizabethM-4

I am trying to: Test the User form on mobile.

Link to a page where the issue can be seen: hidden link OR hidden link (if we have already launched).

I expected to see: A form.

Instead, I got: Nothing. A blank page. See attached screenshot.

I deactivated all plugins BUT Toolset Forms and saw the form labels, but not the fields to fill out.

I then activated Toolset Types alongside Toolset Forms and I DID see the entire form, but the check box field (Release Authorization) gets cut off (see additional screenshot).

I then activated Toolset Access along with the other 2 Toolset plugins and the form was completely gone AGAIN. Why are your plugins conflicting with each other? Activating the Access plugin screws up the form on mobile. I am leaving it off for now.

Please help! As I am trying to launch this client site today.

Thanks.

March 5, 2020 at 8:16 pm #1541249

Christian Cox

Hello, I'll be glad to take a closer look. Usually if you activate Access along with Forms you'll need to set permissions for individual forms per user role in Toolset > Access Controls. There are permissions settings for each form that can be adjusted per user role. Let me know if that doesn't solve the problem. I have some CSS you can add in the form builder to fix the checkbox label wrapping:

ul.wpt-form-set-checkboxes-wpcf-review-release-authorization li label {
  white-space: normal;
}