post form email notification delivery tracking

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Shane 3 years, 10 months ago.

Assisted by: Shane.

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March 31, 2022 at 7:16 pm #2331093

Steve

I am trying to trace the delivery of post form email notification mails. I have multiple recipients listed to receive the notification on form submission, but the mails do not appear to arrive at one particular address (they do arrive at the others). Is there a way to tell if notification mails are bouncing at a particular destination email address?

March 31, 2022 at 8:43 pm #2331139

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Steve,

Given that the problem only occurs with one particular email then it could be a case with the email address itself.

Unfortunately there isn't a way for us to tell if the email was delivered or not. With wordpress you can only track errors before or during the sending of the email.

If the email log returns a successful message and the user doesn't receive it then there isn't a way for us to track this. Additionally you may need to check your spam inbox.

Thanks,
Shane