Possible error in automated support forum email

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	-
-	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	-

Supporter timezone: Europe/London (GMT+00:00)

Tagged: Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by Ben 6 years ago.

Assisted by: Nigel.

Author

Posts

January 20, 2019 at 5:53 pm #1187700

Ben

I have spotted a possible error in one of the automated Toolset support forum emails. It reads WPML rather than Toolset.

Is there an email address that I can forward this to? Just so someone can check it's not an error.

January 21, 2019 at 7:32 am #1187970

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Ben

You could forward it to me and I will handle it.

There was a security breach of the WPML site at the weekend whereby the hacker sent out false emails from WPML (https://wpml.org/2019/01/wpml-org-site-back-to-normal-after-an-attack-during-the-weekend/).

I don't expect any spill-over effects on Toolset, but the server team were very busy over the weekend dealing with the issue. If you have an email that looks odd, please send it to me.

Thanks

nigel.a@onthegosystems.com

January 23, 2019 at 5:57 pm #1189917

Ben

Thanks for the reply Nigel.

I have forwarded the email in question to yourself as requested.

This security breach in no way affected any Toolset accounts or data did it?

January 24, 2019 at 8:00 am #1190331

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Thanks Ben, I received the email and forwarded it to the Systems team, who say it appears to be a simple error with the mail template.

No, there were no effects on toolset.com from the problems in WPML at the weekend, they are isolated systems.

January 24, 2019 at 4:23 pm #1190566

Ben

Thank you for your help with this Nigel.