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[Resolved] plugins won’t update and I’m seeing error messages

This thread is resolved. Here is a description of the problem and solution.

Problem:
plugins won't update and I'm seeing error messages

Solution:
with Types 3.0 currently, there was a known issue that you can not update plugins using the commercial tab.

I should advise you to update all Toolset plugins manually.

You can find the proposed solution, in this case, with the following reply:
https://toolset.com/forums/topic/plugins-wont-update-and-im-seeing-error-messages/#post-1159740

Relevant Documentation:
https://toolset.com/faq/how-to-install-and-register-toolset/

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Ryan 6 years, 1 month ago.

Assisted by: Minesh.

Author
Posts
#1159702
Screen Shot 2018-12-05 at 6.51.37 AM.png
Screen Shot 2018-12-05 at 6.51.49 AM.png

I am trying to: update my installed toolset plugins

Link to a page where the issue can be seen:
hidden link

Instead, I got:
error messages telling me to register toolset and also setup my Divi API key.

See attachments.

#1159715

I should also add that Divi theme and plugin are updating without issue. I'm only seeing the Divi error on the Toolset URL below after selecting out of date plugins and clicking "Download" button -

hidden link

#1159716

Also, SFTP and WP-Admin credentials were submitted with this ticket.

#1159740

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - as you are running with Types 3.0 currently, there was a known issue that you can not update plugins using the commercial tab.

I should advise you to update all Toolset plugins manually using plugins page for now:
- deactivate and delete all current Toolset plugins
- download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
- Upload Types plugin from plugins page and activate it
- Try to use commercial tab to update all other plugins or follow the manual way to update it

#1160747

My issue is resolved now. Thank you!