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[Resolved] Plugins won't update

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by jonE-2 4 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#1784765
Screen Shot 2020-09-21 at 3.09.13 PM.png

I am trying to: update my toolset plugins manually and via download

Link to a page where the issue can be seen:

hidden link

I expected to see:

updated plugins

Instead, I got:

installing plugin from upload file: cred-frontend-editor 2.6.zip
destination folder already exists nas/content/live/stolenisnstrume/wp-content/plugins/cred-frontend-editor
plugin installation failed
return to plugin installer

When I click on the link on the plugin page ("You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key")

I go to this screen:
hidden link

which has the message:

"Toolset is registered on this site. Your Lifetime account gives you updates for life."

I don't see anywhere to enter the site key

I had to deactivate the toolset views plugin and delete the toolset forms plugin to create a password for a new user for you to login.

#1786221

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

Thank you for getting in touch.

The main issue here is that you are running Types version 2.

In order to automatically update your other Toolset plugins you will need to first manually update the Types plugin by downloading it from the link below.
https://toolset.com/account/downloads/

Once you have updated Types you should now be able to update the other Toolset plugins without any issues.
Thanks,
Shane

#1787769

Thank you. I was able to update the plugins.