Plugins update issue

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by PiotrO586 5 years, 6 months ago.

Assisted by: Christian Cox.

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Posts

May 4, 2019 at 4:04 pm #1239404

PiotrO586

Hi, I am trying to update Types plugin on one website, but I receive this error:
Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I am trying to update, e.g., Types from 2.2.23 to 3.2.7.

I also receive the following error note on updating Views (2.5.2 to 2.8.0.1-lite – here, I am not sure why the option is to update into LITE version):
Update Failed: Download failed. Not Found

Best, Peter

May 5, 2019 at 2:21 pm #1239520

Christian Cox

Hi, there may have been a temporary problem with the installer system. You can go to /wp-admin/update-core.php and click "Check for updates". Then wait for the "Check again" button to appear. You may not see anything obviously different on this page, that's okay. Now go back to the Plugins page and try the automatic update process again. If the issue is not resolved, the best solution is to download a fresh copy of Types 3.2.7 and Views 2.8.0.1 from https://toolset.com/account/downloads. Then deactivate and delete Views and Types from your site. Note that this will not delete your Types and Views data, that will be maintained in the database.

Reinstall and activate Types first, then Views, using the downloaded plugins.

May 5, 2019 at 9:09 pm #1239601

PiotrO586

My issue is resolved now. Thank you!