[Resolved] Plugins are not updating

[Author]

Posts

[shaneH-3]

I am trying to: update my plugins from the plugins dashboard. When I click update on either plugin I get an error. Please see attachment.

Toolset Views and Toolset Types.

How can I update these plugins?

[Shane]

Hi Shane,

Thank you for getting in touch.

Could you let me know which version of Types you are using as well as if your plugins are registered correct?

Thanks,
Shane

[shaneH-3]

Tool Types 3.2.5
Tool Views 2.7.2

This has been going on for a while now.

Yes, the plugins seemed to be registered correctly.

[Shane]

Hi Shane,

Could you go to the screen at this link to try updating the plugin ?

Go to Plugins -> Add New -> Commercial.

From this screen please try the update once more.

Thanks,
Shane

[shaneH-3]

What link are you talking about?

[Shane]

Hi Shane,

I'm talking here
Go to Plugins -> Add New -> Commercial.

This is where you can update the plugins as well. I would like to know if the same issue occurs if the plugin is updated from the commercial tab.

Thanks,
Shane

[shaneH-3]

Got it. It still didn't work. See attachment.

[Shane]

Hi Shane,

Thank you for trying, in this case you will need to perform at least a manual update of our Types plugin in order to get this working again.

To update the Types plugin you can download the zip file from the link below.
https://toolset.com/account/downloads/

Thanks,
Shane

[shaneH-3]

Do I have to deactivate or delete the current (old) plugins before I manually update them? I don't want to lose any of my custom post types and settings.

[Shane]

Hi Shane,

Yes that is correct.

However I recommend following the video below in order to do this.
hidden link
Thanks,
Shane

[shaneH-3]

OK, just to be clear... If I delete the old Toolset plugins via FTP and upload the new ones, will all my settings and custom post types be saved?

[Shane]

Hi Shane,

That is correct, you won't lose any data.

Thanks,
Shane