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[Resolved] Plugins appears as not registered in plugins page but they are in register page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that our Plugins appears as not registered in plugins page but they are in register page

Solution:
This was an issue caused by our recent updates and our team has resolved this issue and it should no longer occur.

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by ROTOTOM 6 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#632343
Captura de pantalla 2018-04-06 a las 13.24.54.png
Captura de pantalla 2018-04-06 a las 13.24.09.png

See attachments...

Can you help? I already tried de-registering and registering again the site.

Thank you

#632631

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Manuelan,

Thank you for contacting our support forum.

This is strange, would you mind allowing me to have admin access so that I can have a look ?

The private fields have been enabled.

Thanks,
Shane

#649765

Issue was solved with last plugin update. Thank you!

Now we have the same problem with our lifetime wpml licence. I also put a ticket in wpml

#650012

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Manuelan,

Awesome thanks for the update.

I suspect that this issue in WPML will be resolved soon as well.

If there are no further questions on this, then you can mark this ticket as resolved.

Thanks,
Shane

#651838

Thank you