This thread is resolved. Here is a description of the problem and solution.
Problem:
Client does not see the option to update Toolset plugins and instead sees a requirement to have a valid subscription, which the client has.
Solution:
There was an issue with a faulty message that was resolved with Types 2.2.23.
It may be necessary to re-register the site.
Click the register link against the Types plugin which takes you to the commercial tab of the plugins page. Click the check for updates button if it is visible. If not, or it appears to do nothing, try registering the site again.
Relevant Documentation:
https://toolset.com/faq/how-to-install-and-register-toolset/
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 7:00 – 14:00 | 7:00 – 14:00 | 7:00 – 14:00 | 7:00 – 14:00 | 7:00 – 14:00 | - |
| - | 15:00 – 16:00 | 15:00 – 16:00 | 15:00 – 16:00 | 15:00 – 16:00 | 15:00 – 16:00 | - |
Supporter timezone: Europe/London (GMT+00:00)
This topic contains 2 replies, has 2 voices.
Last updated by 6 years, 9 months ago.
Assisted by: Nigel.
