Plugin Updates Error

This support ticket is created 5 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	-
-	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	-

Supporter timezone: Europe/London (GMT+00:00)

Tagged: Access plugin, Types plugin, Views plugin

This topic contains 3 replies, has 2 voices.

Last updated by Nigel 5 years, 8 months ago.

Assisted by: Nigel.

Author

Posts

March 1, 2019 at 12:05 pm #1208526

uweH

I am trying to:
Update Toolset Plugins

Link to a page where the issue can be seen:
Screenshot attached

I expected to see:
Updates successful

Instead, I got:
The Errors

March 1, 2019 at 12:36 pm #1208543

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

From the error message I can see in your screenshots I can tell you that this is a specific issue that occurred with the version of Installer included in Types 3.2.5.

It didn't affect all users (depends on server settings), but for those it did there is unfortunately no alternative but to manually update Types, which should then restore the normal installer functionality.

So on your plugins page delete the current version of Types.

Download the current version from toolset.com/account/downloads

On the Add new plugins page upload the zip file and activate Types.

Sorry for the inconvenience.

March 1, 2019 at 8:27 pm #1208759

uweH

I already had this problem during the Views update to V 2.7.3.
How can this be solved in future?

March 4, 2019 at 7:44 am #1209234

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

The installer code is in Types, not Views.

All software has bugs, but with our last round of updates too many slipped through and last week we adopted new procedures to improve our testing to make this less likely.

In the case of the installer bug, it didn't affect all users—it depends on the server environment, making it harder to anticipate—and unfortunately such a bug cannot be fixed with an automatic update because it was automatic updates itself that was broken, therefore requiring manual intervention.

Sorry for the inconvenience.