Plugin update throws an error

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by bettyB 4 years, 3 months ago.

Assisted by: Shane.

Author

Posts

May 28, 2021 at 5:20 pm #2071363

bettyB

I am trying to:
Update Toolset Types
Link to a page where the issue can be seen:
hidden link
I expected to see:
A success message
Instead, I got:
An error message

May 28, 2021 at 6:49 pm #2071429

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Better,

Thank you for getting in touch.

Can you perform the update by going to Plugins -> Add New then click on the commercial tab.

From this screen you should be able to attempt to update the plugins again.

If the issue still remains, please manually update the plugin by downloading the plugin files from the link below.
https://toolset.com/account/downloads/

Thanks,
Shane

May 28, 2021 at 10:31 pm #2071489

bettyB

The behavior of the error was rather strange.

1. On update the plugin threw the error.
2. To fill out the support ticket, I left the plugin list page, and went to Toolset -> Settings.
3. After the ticked was submitted, the plugin list no longer showed the error. Instead it showed the new version as current along with a message to install the new version.
4. When I followed the instructions in the support reply, that message went away.