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[Resolved] Plugin shows expired in dashboard for site – I have lifetime license?

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Nigel 1 year, 3 months ago.

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#2638861
Toolset license for BSAA creen Shot 2023-08-29 at 12.24.17 PM.png
TOS with Same tools_Screen Shot 2023-08-29 at 12.24.51 PM.png
BSAA Plugins Screen Shot 2023-08-29 at 12.48.43 PM.png
CPT Published Memorium Screen Shot 2023-08-29 at 12.50.22 PM.png
Single View Shows Up Screen Shot 2023-08-29 at 12.51.03 PM.png
Vera Not Showing on View list screen Screen Shot 2023-08-29 at 12.51.51 PM.png
BSAA Warning Screen Shot 2023-08-29 at 12.24.07 PM.png

Tell us what you are trying to do?
Figure out why my lifetime license, code for my production site is not registering and I'm told I need to purchase an extended subscription on THIS site, but none of my other sites show such warnings

Is there any documentation that you are following?
Register/Unregister/deleted site domain from Account, re-added it - have flushed my server cache at hosting company AND custom post entry that was in draft status, was published but it doesn't show up on front-end

Is there a similar example that we can see?
I'm attaching screenshots of bigsandyalumiassn.com plug in page, register toolset page and and account at toolset page showing my lifetime license/green check for the site - I am ALSO attaching screen shot of one of 6 other sites I use toolset on, that has similar toolstack in themes/plugins used, where everything is working just fine - I'm completely confused!

What is the link to your site?
Main Site: hidden link
Single View of CPT In Memorium: hidden link
Vera NOT showing on In Memoriums (view based!) page list: hidden link

Back end Screen shots attached from hidden link admin areas:

Plugin page error warning, Toolset error warning, Toolset Account page showing bigsandyalumniassn.com added/site key, Lifetime license -

Additional screenshot shared to show townofsimla.com/backend of Toolset registeration/etc. These sites have almost exactly the same the tool stack via plugins, theme and CPT types used - built long ago and both still on views instead of blocks -

#2639007

My APOLOGIES! I forgot that I had the view list of all memoriums set to sort by date of passing INSTEAD of 'post recent post date/time" - so that issue was a non-issue -

However neither at server level cache or after double check with hosting provider, can I find out why Toolset in BigSandyAlumniAssn.com shows 'expired/not registered' when my Toolsite account/dashboard shows license good and a green check for the site -

Thanks for any/all assistance, thus far, things showing up like they should on front end of site.
Tamrah Jo

#2639217

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

Sorry about this, the systems team made some upgrades yesterday which broke a few things.

This should be resolved now, if you could please check again.

#2639241

Thanks Nigel! All sites returned a green check once I freshed the status of my account!
Whew! 😀
Tamrah Jo