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[Resolved] Plugin Error

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by Shane 3 years ago.

Assisted by: Shane.

Author
Posts
#2221571
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I have a fatal error showing up due to the toolset maps and blocks plugins, also an issue with tooset woocommerce plugins that I had to turn off in order for the site to run.

#2221675

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Maria,

Thank you for getting in touch.

This error is being generated because you're currently using PHP 8. It is actually a known issue with version 8 of PHP. Currently we haven't announced compatibility for php 8 so I would recommend using an earlier version of php such as version 7 to run your website.

Thanks,
Shane

#2221853

Main issue is resolved, thank you!... but I am still getting this error on my account page.

I tried increasing the memory limit on the wp-config.php file higher than 256 with this bit of code:

define( 'WP_MEMORY_LIMIT', '500M' );

It isn't working. Do you know what the typical memory limit needs to be to run Toolset? This error only happens with the 'My Account' page, so is there something bogging down this page or do I need to increase the memory with my host?

Thanks

#2222429

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Maria,

The issue here is actually being caused by the Query Monitor Plugin. Given that you have such few plugins installed and active then 500M should be plenty.

Not sure why the query monitor plugin is using up the memory when it has been disabled. What I recommend that you do is to delete the plugin completely if you're not using it.

Thanks,
Shane

#2223271
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I've deactivated most of the unused plugins, I'm still getting the error but it looks like it is related to the toolset blocks plugin.

#2223299

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Maria,

I've escalated this ticket to our 2nd tier team for them to debug the issue further.

Based on your install you shouldn't be receiving this error.

I will update you once I get any information from them.

Thanks,
Shane

#2224871

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Maria,

Our 2nd tier team checked on this issue for you and found that the problem is coming from the main view on the page.

You should now be able to access the page as our 2nd tier team stripped the view from the page.However now you will need to remake that actual view on the page to restore its specific functionality.

Thanks,
Shane