This thread is resolved. Here is a description of the problem and solution.
Problem:
The following error message has appeared on the customer's website:
"Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice."
Solution:
Upon further debugging, after confirming that there was no block on the hosting side, we identified that there was a restriction in our servers regarding their IP, this usually happens due to the the amount of attempts or for using an old Types version.
Our system team removed the restriction and that got the error fixed.
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Hi
The following error message has appeared on my website's plugin page:
"Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice."
There are daily references since 4 March saying either:
"toolset: Unable to parse data from service response. subscription-fetching"
or
"hidden link Your site can't communicate with hidden link. Code 403."
I have been in touch with my Host, who can't see a problem. In layman's terms, can you explain what is happening, please?
I have not encountered any specific problems with the site - other than just learning how to use Toolset.
In summary, these are the steps that you need to take in order to retrieve it:
- Access any of the Toolset administration pages
- Click to open the Help tab at the top-right of the screen.
- Click the Toolset Debug tab in the Help dialog.
- Click the debug information link.
- Copy the content of this text area and paste it here in the right field
I'm enabling the Debug Info template for your next reply.
Hi Mateus
Thank you for your reply. I didn't fully understand what you needed, but hopefully the above provides the information you need. Look forward to hearing from you.
Regards
Mike
Hi Mateus
Thank you. I don't know anything about a licence? But whatever the problem was, the warning messages have disappeared from the back-end of my site, so I assume whatever the problem was has gone away! Thank you very much.
If you think some kind of licence needs to be registered, please let me know and explain what I need to do.
Best regards
Mike
Thank you for confirming the issue was fixed. Registering the license again was just a way of testing if the Communication block with our servers was fixed, but the fact that the warnings are gone also tells us that the issue is fixed, so no need to register your site again.
