Plugin Add-ons appear to NOT be licensed but ARE licensed

This thread is resolved. Here is a description of the problem and solution.

Problem: In the plugins page, it appears that my Toolset plugins are not licensed, but I have registered them previously.

Solution: Update to the latest versions of Toolset plugins, click "Check for Updates", and then update through the Plugins dashboard if necessary.

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Access plugin, Layouts plugin, Toolset Forms, Types plugin, Views plugin

This topic contains 5 replies, has 2 voices.

Last updated by Richard Jacob 6 years, 6 months ago.

Assisted by: Christian Cox.

Author

Posts

May 31, 2018 at 3:01 pm #906902

Richard Jacob

On the installed plugins page, all of the add-ons for Toolset I am using (which have valid licenses) are displaying that they are **not** valid. On the Plugins "Commercial" tab it appears that all the add-ons are validly licensed with the most current updates. Just wondering why the discrepancies?

May 31, 2018 at 9:42 pm #907186

Christian Cox

Hi, could you try the following troubleshooting steps when you have a moment?
- Purge any caching systems you have in place, clear your browser cache, and click "Check for Updates" in the Commercial tab once more. Reload the page after the update check is run.
- Click "Unregister Toolset from this Site", then register again using the same site key. You can find it in your https://toolset.com/account/sites dashboard if necessary.
- Click "Unregister Toolset from this Site" again, and delete the old site key from your toolset account sites dashboard. Register your site again to generate a new site key, and apply the new key in the Commercial tab.

If none of these resolve the problem, I may need to take a closer look.

June 1, 2018 at 3:03 pm #907499

Richard Jacob

I tried all of your suggestions and the messages are still there. I did have two caching plugins installed and enabled. I deactivated both and cleared the browser cache.

Resubmitted the existing key.

Deleted the existing key, created new key and submitted it.

Still no change.

June 3, 2018 at 7:49 pm #907931

Christian Cox

I see, sorry for the inconvenience here. Our team is aware of the registration issue and is working towards a resolution. I will update you here as soon as I have some additional information to share.

June 6, 2018 at 2:27 pm #909389

Christian Cox

Hi, our team has released some updates to resolve the registration issue. Please go to Plugins > Add New > Commercial tab and click "Check for Updates" in the Toolset panel. If you are not able to see the "Check for Updates" button, please click "Unregister Toolset From this Site", then resubmit your site key. Click Check for Updates, and let me know if the issue is not resolved.

June 11, 2018 at 4:38 pm #911947

Richard Jacob

After the patch, updating through the normal WP Updates fixed the problem.