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[Resolved] Please fill out all form fields correctly. "" required

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 6 replies, has 2 voices.

Last updated by Shane 4 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#1811423

I am trying to:
Toolset types was used to create a contact box on our website. When trying to use the box, after filling out the form completely and pressing submit, we receive the error "Please fill out all form fields correctly. "" required"

Link to a page where the issue can be seen:
hidden link

I expected to see:
Message sent successfully

Instead, I got:
Please fill out all form fields correctly.
"" required

#1812575

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Joseph,

Thank you for getting touch.

Unfortunately i'm not able to see the contact form because i'm getting a website blocked message.

Can you send me a short demo video of what happens when you submit the form so that I can better understand the issue.

Thanks,
Shane

#1812823

Hi Shane. I disabled the firewall, can you try accessing the page again? I've recorded a short video clip but it will not allow me to upload it here.

#1812873

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screenshot 2020-10-15 at 1.29.12 PM.png

Hi Joseph,

Still getting the same message. See Screenshot

Can you provide admin access as well if thats ok because I may need to log in to check the form further.

Thanks,
Shane

#1812965

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Joseph,

Thank you for the code, however i'm not able to assist with this since the form itself was creating using PHP and not our Toolset forms plugin.

You will need to go through the code to see which field it is failing at. From what I can see is that there is a required field on the form that is not displaying which is causing the form not to submit.

Were you the one who built this form ?

Thanks,
Shane

#1813083

No, this form was built by the development team that built our website. The form has worked great for the last few years - this seems to have just started. Form fields displayed are the same as before :/

#1813885

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Joseph,

In any case I won't be able to debug this because it wasn't built using our Forms plugin. It was a complete custom form that is populating our fields.

Any error you are getting is related to the form itself. I would recommend that you get in touch with the dev team for them to have a look at this.

Anything could've caused the issue, an update to wordpress, your theme, plugins etc. So they will need to go through and check the form's code to see where it is asking for the required field.

If this was built using our Toolset Forms plugin then I could assist with the debugging but custom coding is out of our support scope.

Thanks,
Shane