Passwords do not match function

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Toolset Forms, User-registration forms

This topic contains 12 replies, has 2 voices.

Last updated by Akhil 6 years, 3 months ago.

Assisted by: Christian Cox.

Author

Posts

August 14, 2018 at 2:17 pm #1083024

Akhil

Hi. when the password doesnt match it prompt " Passwords do not match ".

Thats fine, BUT when we go back and correct the password, the message doesnt dissapear, this is bad for UX , is there any workaround for this ?

August 14, 2018 at 2:18 pm #1083025

Akhil

Same for the email field: Please enter a valid email address

August 14, 2018 at 8:39 pm #1083212

Christian Cox

Can you show me in the browser? When I correct the matching passwords, the message disappears for me. I'm using Twenty Seventeen. See the attachment.

August 15, 2018 at 12:30 am #1083290

Akhil

Hi. Here

hidden link

August 15, 2018 at 2:42 pm #1083793

Christian Cox

Screen Shot 2018-08-15 at 10.36.16 AM.png

Screen Shot 2018-08-15 at 10.36.41 AM.png

I cannot see what you are describing. I do not see any text message appear for invalid email or for different passwords. Have you added custom code to change the message display? If so, can you share the custom code here?

August 15, 2018 at 3:18 pm #1083864

Akhil

yes, suddently its like this. i am checking the issue too. will reply soon.

August 15, 2018 at 3:39 pm #1083877

Akhil

Hi Christian , its good now. some minor css error. you can see the password issue.

there is this warning at the log :

[15-Aug-2018 15:37:09 UTC] PHP Warning: in_array() expects parameter 2 to be array, null given in /home/...../content/plugins/types-access/includes/Helper.php on line 1619

August 15, 2018 at 6:24 pm #1083953

Christian Cox

Okay thank you, I see now. Can you try the following troubleshooting steps?
- Update to the latest versions of all Toolset plugins.
- Temporarily deactivate all plugins except Types, Views, Layouts, and Forms. Activate a default theme like Twenty Seventeen and test again.
- If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns.
- If the problem is not resolved, I will need to take a closer look. I can log into this site's wp-admin panel, or work on a test site if you have one available.

August 16, 2018 at 6:20 am #1084423

Akhil

Hi , it seems the issue has been reported lately.

https://toolset.com/forums/topic/password-reset-form-if-passwords-dont-match-new-password-field-hidden/

https://toolset.com/errata/exception-fatal-error-failed-to-open-fieldclass-radio-php-shown-on-page-with-cred-form-shortcode/

Let me try to apply the fix and update soon.

August 16, 2018 at 11:34 am #1084574

Akhil

Hi Christian

No improvement ,
i need help . Yes. thanks.

August 16, 2018 at 2:11 pm #1084635

Akhil

can you send me private request reply pls.

August 16, 2018 at 3:05 pm #1084687

Christian Cox

Private reply fields are active here.

August 16, 2018 at 11:25 pm #1084873

Akhil

Hi, i could not follow up cause of the GMT . ill close this ticket and reopen new one, hopefully someone from my GMT can follow up. thanks.