I am trying to: Update Toolset Views from 3.2.1 to 3.3.1 on a client site. (The links here are for a staging site.)
Link to a page where the issue can be seen: hidden link (or any of the other member profiles on that site)
I expected to see: Paragraphs as they were before the update -- like they are here: hidden link
Instead, I got: Text all running together.
I also tried to view the changelog and download and older version of the plugin, but the page you link to for that (https://toolset.com/download/toolset-views/#changelog) is blank.
Hello and thank you for contacting the Toolset support.
I tried to log in to your website to check this issue closely, but the credentials were not working for me. Please update your reply with working credentials.
I reported the issue with the Toolset Views changelog page to our system team and we'll fix it as soon as possible.
Finally, I wonder if you did not update Elementor plugins too? Maybe they are causing this issue, but I won't be sure before I check how the page is built on the Elementor editor.
The changelog page has been resolved, you can now download previous versions of the plugin.
Note -- since I posted this ticket there have been Elementor & Elementor Pro updates -- those are too new/haven't applied them yet. However, if you feel that should be done to eliminate that as a possible fix/there might be a conflict, that can be done.
Edit to add: Okay, updated those 2 on a different staging site -- didn't help. I'll update them on this staging site too, though.
My initial reply where it shows the URL to the site should not be available in a public forum -- please help make that private -- thanks.
Went back to Views 3.3 and got this error:
Fatal error: Uncaught Error: Class 'Toolset_Relationship_Role' not found in /home/phillyc0/staging/2/wp-content/plugins/wp-views/backend/Services/Bootstrap.php:125 Stack trace: #0 /home/phillyc0/staging/2/wp-content/plugins/wp-views/application/controllers/main.php(92): OTGS\Toolset\Views\Services\Bootstrap->initialize() #1 /home/phillyc0/staging/2/wp-includes/class-wp-hook.php(287): WPV_Main->initialize_classes(Object(Toolset_Common_Bootstrap)) #2 /home/phillyc0/staging/2/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /home/phillyc0/staging/2/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/phillyc0/staging/2/wp-content/plugins/types/vendor/toolset/toolset-common/bootstrap.php(107): do_action('toolset_common_...', Object(Toolset_Common_Bootstrap)) #5 /home/phillyc0/staging/2/wp-content/plugins/types/vendor/toolset/toolset-common/bootstrap.php(126): Toolset_Common_Bootstrap->__construct() #6 /home/phillyc0/staging/2/wp-content/plugins/types/application/controllers/main.php(171): in /home/phillyc0/staging/2/wp-content/plugins/wp-views/backend/Services/Bootstrap.php on line 125
Just to confirm, tried 3.3 again -- still got the error above. Tried 3.3.1 again -- still broken.
Went back to 3.3-beta1 -- no error like that, but still broken.
Went back to 3.2.2 -- it was fine/not broken.
Meant to go to 3.2.2.1 -- did that, too and it was fine/not broken.
So looks like something introduced after 3.2.2.1 caused this.
Thank you for your feedback and for the website credentials.
I was able to fix this issue by adding the argument suppress_filters="true" to the content template call inside of the Elementor template. Check this screenshot hidden link
Read more about this argument here https://toolset.com/documentation/programmer-reference/views/views-shortcodes/#vf-153372
I have also unassigned the content template from the post type, as it already has an Elementor Single Page template for it. Check this screenshot hidden link
I hope this is a viable solution for you. Let me know if you have any questions.
Thank you Jamal. (I'm still not getting notifications for these messages, so didn't know you'd replied until I logged in here to check.)
So with this revision, is it filtering out Elementor filters (was that causing the problem)?
May I ask why this was working fine before but recently stopped working like this?
Also, it's been a while since I worked on this, and I'm new to Elementor. When you say you unassigned the content template from the post type, what does that mean? Is it still using the same Toolset template since the shortcode in the Elementor Single Page template lists it (it was calling it twice)?
Actually, I just checked this out and it doesn't seem to be working? The content is still running together instead of in separate paragraphs (see attached for how it looks and how it should look).
As noted previously, I didn't realize this support ticket would be in a public forum -- can you help with editing out the URL?
Thanks again.
The shortcode was altered on the text mode, check this screenshot hidden link
I fixed it and it gives the expected results, check this screenshot hidden link
Content templates use the function "the_content", which uses the_content hook. When we use the argument suppress_filter="true", we instruct the content template to not use any hooks to "the_content". I assume that there was another hook added either by Elementor or another plugin that was causing this issue.
When you say you unassigned the content template from the post type, what does that mean?
Both Toolset and Elementor can use a template to render a custom post type. You had an Elementor template and a Toolset content template both configured for the custom post type. I unassigned the Toolset one, by going to the content template and changing its usage, removing the custom post type. hidden link
This thread is indeed in the public forum, but all the URLs and images are only visible for you and the Toolset support team. I hope that's what you would expect.
