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[Resolved] Page on relationships won’t load any more from yesterday

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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Last updated by Minesh 2 months, 3 weeks ago.

Assisted by: Minesh.

Author
Posts
#2802548
Immagine 2025-03-27 081501.png

I deactivate all plugins.

hidden link

I expected to see: the relationsips

Instead, I got: nothing

#2802563

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - in order to check whats going on I will require test site.

Can you please share staging site where I can perform the debug actions in order to minimize the cause of the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2802576
#2802584

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Staging site is asking me to enter the authorization access details. Can you please send me authorization access details.

I have set the next reply to private which means only you and I have access to it.

#2802588
#2802600

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Now, the admin access details you shared is not working at this end.

Can you please share workig admin access details.

I have set the next reply to private which means only you and I have access to it.

#2802601
#2802602

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please first update ALL plugins to latest version on your staging site and then I will start to investigate further.

#2802610

I have updated all plugins as you requested

#2802620

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I'm not sure but I just installed the "Toolset Forms" plugin which was not installed on your staging site and I try to create a new post relationship form and I've also enable the expert mode but I can see it working as expected:
=> hidden link

#2802644

The error permain. I am so disperate

#2802665

I've found the error. There is incompatibility with Admin Menu Editor Pro Versione 2.27.4

#2802684

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Glad to know that you able to spot and isolate the issue. Can you please check and report the issue to Admin Menu Editor Pro support and check with them if they have any possible fix to share.

#2802689
Immagine 2025-03-27 171236.png

It's a java script error. But I don't understand what type it is

#2803382

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

No - the error screenshot you shared is belongs to mozilla extention not related to Admin Menu Editor Pro.

Can you please check with "Admin Menu Editor Pro" support and report the issue there and if they have any fix, you're welcome to share here.