Page is too slow

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin

This topic contains 14 replies, has 2 voices.

Last updated by Shane 4 years, 7 months ago.

Assisted by: Shane.

Author

Posts

October 1, 2019 at 4:40 pm #1353089

cooperP

Hey Guys,
Everything seems to work correctly, but we have a problem with the loading time in our repeatable group (in the backend). There are many conditions and it takes between 5 and 15 seconds to load all the content.

Could you please give us an advice how to improve loading time?

October 1, 2019 at 7:03 pm #1353151

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

Thank you for getting in touch.

Would you mind allowing me to have access to the site to check on this specific issue for you ?

The private fields will be enabled for your next response.

Also please let me know a page where I can see the issue.

Thanks,
Shane

October 1, 2019 at 7:04 pm #1353153

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Private fields

October 2, 2019 at 2:08 pm #1354053

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

This could be an issue with WP Engine.

Would you mind if I took a copy of your site to test here locally ?

Thanks,
Shane

October 2, 2019 at 3:21 pm #1354145

cooperP

Hey Shane,

Yes sure, make a copy, and let me know.

October 2, 2019 at 7:31 pm #1354293

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

I'm able to replicate the issue and have escalated the issue to our 2nd tier supporters for further debugging.

Thanks,
Shane

October 3, 2019 at 1:57 pm #1354983

cooperP

Hi Shane, any luck on this?

Thanks,
Cooper

October 3, 2019 at 2:20 pm #1355019

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

Currently there isn't a fix but the issue has been escalated to our development team to be fixed.

Thanks,
Shane

October 4, 2019 at 4:44 pm #1355991

cooperP

Hi Shane

Any luck on this?

October 4, 2019 at 7:08 pm #1356053

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

No there hasn't been any updates from our development team as yet.

October 8, 2019 at 10:10 am #1357779

cooperP

Hi Shane,

Do you know when could we have an answer?

thanks,
Cooper

October 8, 2019 at 2:29 pm #1358025

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

Currently what I can say now is that there has been a ticket open under the types project for this issue.

However there isn't any updates on the tickets as yet as to when this issue will be fixed.

Thanks,
Shane

October 22, 2019 at 9:02 am #1366135

cooperP

Hi Shane

Any luck on this?

Regards

October 22, 2019 at 6:41 pm #1366801

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cooper,

I checked on this again for you to see if there was any updates from our development team.

Sadly there isn't any, however what I did was to drop a message on the ticket asking for updates to see what can be done.

Thanks,
Shane

July 15, 2020 at 2:38 pm #1707833

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Guy,

I must apologize for the extreme delays in response.

However this issue should've been fixed in our Types 3.3.11 version.

We are now at 3.3.12 so please update the types plugin.

Thanks,
Shane