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[Resolved] Page Breaks with New View and Plugins Failed to Update

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue was that the user had types 3.0 installed and wasn't able to update their plugins.

Solution:

This was an issue with the installer on version 3.0 of Types so you will need to perform a manual installation of the Types plugin.
https://toolset.com/account/downloads/

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by jesseB-4 6 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#1128427
Screen Shot 2018-10-16 at 1.27.38 PM.png

Hello,

Previously we opened tickets regarding the custom sorting of orders within a view for a kitchen display screen. We were able to achieve this on the staging website and are now ready to move it to the production website at hidden link

However, when I created a new View and tried to add it to the page orderpantry.com/index.php/div-search/, it caused a HTTP 500 ERROR. I can confirm no such issue occurs on the staging website when we change the different views.

I thought this could be an outdated plugins issue and began updating the theme and plugins. However, we ran into errors trying to update Toolset Type to 3.1.2 and View to 2.6.4.2. I've attached a screenshot of the Toolset update page below.

The production site is running on WordPress 4.9.8, WooCommerce 3.4.6. and Child of X Theme 6.3.6.

Can we please have this resolve? We need to implement that KDS sorting ASAP, before Wednesday October 17. Thank you.

#1128450

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jesse,

Thank you for contacting our support forum.

This was an issue with the installer on version 3.0 of Types so you will need to perform a manual installation of the Types plugin.
https://toolset.com/account/downloads/

Please let me know if this helps.
Thanks,
Shane

#1128490

Thank you Shane, I was able to get the web page with the view to show without updating the plugins. We will perform the update at a later time. I'm marking this as resolved for now.

#1128491

My issue is resolved now. Thank you!