Skip Navigation

[Resolved] OTGS installer errors

This thread is resolved. Here is a description of the problem and solution.

Problem:

In this ticket the user was getting a fatal error suddenly on their site without any changes.

The error was
Call to a member function get_external_repo() on null

Solution:

If you are experiencing something similar on your site it could be due to the release of our Toolset Blocks plugin so I would recommend following the steps below to resolve the issue.

1. go to the plugins screen
2. activate Types as it was disconnected
3. go to the WP updates screen ( /wp-admin/update-core.php )
4. click on the check for updates button (one or a couple of times) ( /wp-admin/update-core.php?force-check=1 )

This support ticket is created 5 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: 

This topic contains 5 replies, has 2 voices.

Last updated by saint 5 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#1228858

Hi Team,

I just logged into my site and from what I see, there are some type of installer errors as seen here:

hidden link

I haven't upgraded Toolset, so I'm not sure where this is coming from. The timing of it coincides with the new Toolset Blocks (which is awesome, by the way.) So, I'm not sure if there was some type of an "automated" upgrade that happened?

Thanks,

#1228882

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Saint,

Thank you for getting in touch.

We have recognised the issue and it seems to be related to our recent Toolset Blocks plugin release .

I've already created a ticket for this and our 2nd tier supporters are looking into it.

Thanks,
Shane

#1228934

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Saint,

Could you try the following.
1. go to the plugins screen
2. activate Types as it was disconnected
3. go to the WP updates screen ( /wp-admin/update-core.php )
4. click on the check for updates button (one or a couple of times) ( /wp-admin/update-core.php?force-check=1 )

Please let me know if this helps.
Thanks,
Shane

#1228938

Hi Shane,

I no longer see my plugins list... ?

hidden link

#1228955

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Saint,

Could you try just this section.
go to the WP updates screen ( /wp-admin/update-core.php )
click on the check for updates button (one or a couple of times) ( /wp-admin/update-core.php?force-check=1 )

Our systems team says this issue should have already been resolved.

#1228967

Appreciate it, Shane - Please tell the systems team thank you as well!