order not working on product archive

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Views plugin

This topic contains 7 replies, has 2 voices.

Last updated by Shane 5 years, 3 months ago.

Assisted by: Shane.

Author

Posts

October 1, 2019 at 4:41 pm #1353091

staceyz

If you go to the shop page, you will see that I made a VIEW for the products archive. I set it to sort by post date, descending, but anytime I change the post date to a product it does not change the order.

October 1, 2019 at 7:36 pm #1353165

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stacey,

Thank you for getting in touch.

I tried taking a look at this for you but I wasnt able to log into the site.

Could you check on the credentials and let me know if they work for you?

Thanks,
Shane

October 1, 2019 at 7:42 pm #1353169

staceyz

Yes, thanks! I just reset the pw to be the one I gave you earlier. Can you try it again?

Thanks!

October 1, 2019 at 7:47 pm #1353171

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stacey,

It seems there might be a plugin that is affecting the order option.

Could you temporarily disable all the non-toolset plugins and try again ?

Thanks,
Shane

October 1, 2019 at 7:52 pm #1353185

staceyz

OK, give me a minute - set up a staging site.

October 1, 2019 at 9:05 pm #1353221

staceyz

OK, I set up a staging site here:
hidden link
(Same login creds as I gave you before)

I deactivated all plugins except toolset and woocommerce and still no luck with the orders.
Can you take a look?

October 2, 2019 at 8:13 pm #1354317

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stacey,

It seems to be an issue with the product archive, because it works fine with other types of archive but not the woocommerce product archive.

I've escalated this one to our 2nd tier supporters but for now this is my findings.

Thanks,
Shane

October 3, 2019 at 2:02 pm #1354993

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Stacey,

Thank you for the patience.

I've gotten a response from our 2nd tier and this can be resolved by disabling this setting in the Woocommerce Views options in Toolset -> Woocommerce Views. See Screenshot

This allows the views sort order options to overwrite the default settings.

I've already disabled this setting in the test site and your ordering should be working now.

Thanks,
Shane