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[Resolved] one post marker is not shown on the map

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by Minesh 1 year, 10 months ago.

Assisted by: Minesh.

Author
Posts
#2522445

I've got about 300 branches that I show on the map, and one marker doesn't work.
hidden link

All other branches seem to work fine:
hidden link

I can't find anything specific at editor that would explain why it happens.

Editor shows address and coords, and marker on the map:
hidden link

and the view is tirival:
[wpv-map-render map_id="map-1" spiderfy="on" cluster="on" map_type_control="off" map_height="390px" marker_icon="/wp-content/uploads/2018/08/gmt_marker.png"][/wpv-map-render]
[wpv-map-marker map_id='map-1' marker_id='marker-5' marker_field='wpcf-map-address' marker_title="[wpv-post-title]"][wpv-post-title] <br> [types field='branch-adress'][/types][/wpv-map-marker]

#2522853

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange and I can notice that it could be due to the apostrophe available in your address field.

Can you please share admin access details and let me see whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. I have set the next reply to private which means only you and I have access to it.

#2523533

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've dynamic IP and my current IP is: 103.92.106.210

Can you please whitelist that so I can edit the content template.

#2523639

done

#2523755

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

It seems there is really issue with either your setup or something is blocking with that specific request.

When I try to display the same address with test site it does work without any issue.

Here is the sandbox site and you can auto-login to it using the following link:
- hidden link

Here is the post which I've setup with the address you are using: Ar'ar St 14, Modi'in-Maccabim-Re'ut, 7177076, Israel
=> hidden link

Here is the content template that displays the single post of that post type (Student post type in this case):
=> hidden link
- As you can see I've tried to add both map block and map shortcode and with both way its working.

And as you can see on frontend the map is working just fine:
=> hidden link

- Can you please check there is no blocking for that specific map request.
- Can you please make sure the google map API key is working
- Can you please try to delete the same address which is available in map address cache and then try to save the post and check if that helps