I need to bring a site that hasn't been touched in a couple of years up to date. Currently, the site has
Toolset Bootstrap theme version 1.8 installed.
Layouts version 1.2 , Types version 2.2.13 , and Views version 2.3.1 installed.
I'd like to switch to the Toolset Starter theme (using the Child theme) and of course the latest versions of Layouts and other Toolset plugins. If I just update the plugins, I get the 'white screen of death'. If I try just switching to the Starter theme, I get the 'white screen of death'. Should I try updating to one or more of the earlier versions first? Can you recommend an upgrade path or edits that I should make in order to get this site working with current theme and plugins?
Hi, normally you can update from the Commercial tab in the Plugins page, but if you're getting the white screen during an update, the best way to proceed is as follows:
- Make a full backup of your site first so you can revert quickly if necessary.
- Deactivate, then delete all your Toolset plugins. If you're locked out of the admin, use FTP to go to /wp-content/plugins and rename the types, layouts, and wp-views folders. If you need to do the same with the Toolset Starter themes, go to /wp-content/themes. This should restore access to your wp-admin panel.
- Download and install the latest versions of Toolset plugins from your account downloads page here on wp-types.com. The best order is Types, then Views, then Layouts.
- Then Download and install the latest versions of the Toolset Starter and Toolset Starter Child themes also from your account downloads page.
If these steps do not resolve the issue for you, I recommend switching to a default theme like Twenty Seventeen and temporarily deactivating all other plugins. Then activate server logging and try again. You can see how to enable debug logging here:
https://toolset.com/documentation/user-guides/debugging-toolset/
Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);
Then add these lines, just before it says 'stop editing here':
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
Follow the installation process again, until you reach a white screen. This will create an error_log.txt file in your site's root directory. Please send me its contents. Once that is done, you can revert the updates you made to wp-config.php.
