Notifications to "author" not working properly

This support ticket is created 7 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 5 replies, has 2 voices.

Last updated by romanB-3 7 years, 3 months ago.

Assisted by: Shane.

Author

Posts

August 8, 2017 at 10:54 am #557676

romanB-3

Hello,
I have set up a form with notifications to "Author".
The notifiaction is sent OK, but there is an error message after submission.
If I disable the notification, or if I send it to a specific address, there is no bug.
Please activate private field so I can send you URL.
Thank you.

August 8, 2017 at 7:31 pm #557878

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Roman,

Could you let me know what error the author is getting and also is this the same form from your other forum posts ?

Please let me know.
Thanks,
Shane

August 9, 2017 at 6:37 am #558022

romanB-3

It's a little window on top of chrome explorer saying "There was an error while submitting the form". That's all.

The form is another one, and only is available once for each "demande" CPT. For instance this "demande" hasn't have an answer yet, so you see the form at the bottom of the page : /demande/vidange/

Thank you.

August 9, 2017 at 1:56 pm #558211

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Roman,

I'll enable the private fields so that you can send me the full url to this page.

Thanks,
Shane

August 9, 2017 at 8:13 pm #558340

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Roman,

Does the form have this behaviour if you were to regenerate it with all the fields of that CPT and not just the observations field ?

I suspect that the missing fields are causing this issue.

Thanks,
Shane

August 13, 2017 at 8:05 am #559260

romanB-3

In deed that solved the problem.
Thank you.