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[Resolved] Notification of pending post from backend

This thread is resolved. Here is a description of the problem and solution.

Problem:
Posts published with a Toolset Form can send a notification when submitted. Can the same be done if the post is added through the backend?

Solution:
No. The details of the notification are saved alongside the post when the form is submitted. So even if the notification can be triggered by a backend action (e.g. change of status), the notification only exists for a post if it was submitted through the form.

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by leilaG 6 years ago.

Assisted by: Nigel.

Author
Posts
#1128127

Hello, we have a custom post, 2 users with restricted admin rights add the pending posts through the backend, it is possible to send a notification email when a pending post is added through the backend?

#1128213

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

That's not possible, no.

Notifications are tied to Toolset Forms.

If you create a Form to publish posts, you can trigger a notification when the status of the published post changes, even if the status is changed sometime in the future in the backend.

But the notification exists because the post was created with the form.

If a post has never been touched by a form then there are no notifications available to it.

You must either submit a post or edit the post using a front-end form to use notifications, even when they are triggered by a backend action.

#1128255

Ok, is there any function to trigger a notification that can be added to function.php

I found this - https://wordpress.stackexchange.com/questions/241351/send-email-for-pending-post

Can it be edited for a custom post?

#1128270

My issue is resolved now. I am using the plugin Better Notifications, Thank you!