Hello,
We stopped receiving notifications that are set to a specified in the form user email and triggered by changing a custom field. The notifications for other user forms are working fine.
Please advise, it's urgent. I can give you access to the copy of the system to check.
Thanks.
My issue is very urgent, I'm ready to give you FTP access to the system to check it.
Please reply.
Hello, can you please confirm that you have tried the following steps to isolate the problem? If not, I have enabled a private reply for you to provide login credentials here. Please let me know if this is your live site, or a testing area where I have permission to make some changes if necessary.
- Temporarily disable all non-Toolset plugins and enable a default theme like Twenty Seventeen, then submit your CRED form again to confirm the problem still exists
- Temporarily enable error logging. You can see how to enable debug logging here:
https://toolset.com/documentation/user-guides/debugging-toolset/
Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);
Then add these lines, just before it says 'stop editing here':
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
Now submit your CRED form again. If any errors are generated, this will create an error_log.txt file in your site's root directory. Please send me its contents. Once that is done, you can revert the updates you made to wp-config.php.
Hi Christian,
Thanks for the reply. I see in the error_log that it's related to one of the plugins.
Will take it from here.
