Home › Toolset Professional Support › [Resolved] Notice message not going away
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This topic contains 2 replies, has 2 voices.
Last updated by Cory 1 year, 10 months ago.
Assisted by: Mateus Getulio.
I am trying to: Get the notice message to go away
Link to a page where the issue can be seen: Plugins install page
I expected to see: No notice message
Instead, I got: A notice message that says "Toolset plugin cannot connect to toolset.com" However I can register, update and download with out issues, but the message simply doesn't go way
Hey there,
Thanks for contacting our support forum!
Could you please try to clear the existing caches on the website? Or you can also ask the hosting provider to clear any cache at the server side. Moreover, if still not solved, you can try to set the registration through PHP. For this, you need to add the following constant to your site’s wp-config.php file:
define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'your-site-key' );
The your-site-key is the registration key that is generated for the site on your Account page.
If the problem remains, please check the communication error log in the link at the bottom of the message and share it here using a service such as pastebin. Furthermore, I suspect that the issue is probably at the server level, maybe you have a firewall that prevents the site from reaching our website toolset.com. You will need to check that with your hosting provider.
Also, there is an automatic installer program included in Toolset Types, and sometimes the files used by the installer get cached incorrectly. To delete that cache, please go to wp-admin/update-core.php and click "Check Again". This will trigger an update of the Types installer cache files. Then go to wp-admin > Plugins > Add New and click the Commercial tab. You should see the automatic Types installer system appear. At last, please be sure that your Toolset Types plugin is up-to-date.
Give these suggestions a try and kindly let us know how they go. Thank you!
Thanks for the detailed reply! The issue is now resolved.