Skip Navigation

[Resolved] Not able to save custom fields

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 -
- 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 -

Supporter timezone: Europe/London (GMT+00:00)

This topic contains 3 replies, has 2 voices.

Last updated by Nigel 5 years ago.

Assisted by: Nigel.

Author
Posts
#1442025

I am trying to: removed one of fields called linkedin URL

Link to a page where the issue can be seen: hidden link

I expected to see: to be able to add or remove field from custom fields

Instead, I got: no response , no changes are saved.

#1442233

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I'm sorry, I don't understand the problem you are trying to describe.

The link you shared is hidden behind a password so I can't see it, but I guess that you have added a custom search View to that page.

Is the problem that you included search filters for some custom fields and you want to remove one of them? When you are editing the View in the backend?

Could you please elaborate.

Let me set up a private reply so if you want to share credentials to your site I can check the backend if needed.

#1442541

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Thanks for that. I visited your site, and can see that the save button on that page is completely unresponsive, although there are no errors in the console to explain it.

I tried some basic debugging steps such as de-activating other plugins and switching theme, as well as manually re-installing Types, but nothing helped.

So I've taken a copy of your site, and I will install it locally and see if it displays the same problem.

I'll update you again in a little while.

#1442545

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Screenshot 2020-01-06 at 13.28.32.png

The problem is hidden because each of the custom field settings in the group are collapsed, but in the Company URL field settings you have provided a text string for the default value, but it needs to be a valid URL (see screenshot).

Either delete the string, or replace it with a valid URL (e.g. hidden link).