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[Resolved] Not able to edit the fields in a CRED form

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here was that the editor for the Toolset form wasn't showing up.

Solution:

This was an issue with an older version of our Toolset forms plugin and should no longer occur.

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This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by a.e.a.m.S 6 years, 1 month ago.

Assisted by: Shane.

Author
Posts
#1137495
Schermafbeelding 2018-10-31 om 11.27.23.png

Hi,

I'm trying to edit/rearrange the structure of the fields in a new CRED form i made but i cannot see the fields when i'm in edit mode.

Forms 2.1.2 installed

#1137780

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for contacting our support forum.

Would you mind providing me with a copy of your site so that I can investigate this one further for you ?

To provide the copy please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

#1138373

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for the duplicator package.

However i'm not able to replicate or see the issue on the duplicator.

Could I gain access to your actual site so that I can have a look there?

Thanks,
Shane

#1139021

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screenshot 2018-11-02 at 9.34.34 AM.png

Hello,

Thats strange, checking on your site i'm able to see the editor for the form. See Screenshot

Could you try using a different browser and let me know if you are still experiencing the same issue.

Thanks,
Shane

#1139138

Very weird, i have tried the following browsers;

Chrome 70.0.3538.77 (Officiële build) (64-bits)
FireFox 63.0 64-bits
Edge 42.17134.1.0

With all three browsers i do not see the editor for the form.

EDIT: I just tried to login with the credentials i made for you, now i see the edit field also.
We have both admin rights, could it be a Toolset Access issue?
I'm clueless here.....

#1139143

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

I doubt this is a toolset access issue.

Could you share with me the account that you have so that i can have a look at it from there ?

Thanks,
Shane

#1141568

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for the credentials for this account.

Try having a look at the form now and it you should now be able to see the form editor.

Thanks,
Shane

#1141971

Yes indeed, it is working now, thanks!
Can you share the solution/fix with me?

Regards,
Godfried

#1142281

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Godfried,

For some reason the editor had an inline css that set it to hidden,

What I did was to remove this and it started showing up.

Thanks,
Shane

#1142879

Ok, thanks for your help..