Hi,
I'm trying to edit/rearrange the structure of the fields in a new CRED form i made but i cannot see the fields when i'm in edit mode.
Forms 2.1.2 installed
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hello,
Thank you for contacting our support forum.
Would you mind providing me with a copy of your site so that I can investigate this one further for you ?
To provide the copy please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/
Thanks,
Shane
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hello,
Thank you for the duplicator package.
However i'm not able to replicate or see the issue on the duplicator.
Could I gain access to your actual site so that I can have a look there?
Thanks,
Shane
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hello,
Thats strange, checking on your site i'm able to see the editor for the form. See Screenshot
Could you try using a different browser and let me know if you are still experiencing the same issue.
Thanks,
Shane
Very weird, i have tried the following browsers;
Chrome 70.0.3538.77 (Officiële build) (64-bits)
FireFox 63.0 64-bits
Edge 42.17134.1.0
With all three browsers i do not see the editor for the form.
EDIT: I just tried to login with the credentials i made for you, now i see the edit field also.
We have both admin rights, could it be a Toolset Access issue?
I'm clueless here.....
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hello,
I doubt this is a toolset access issue.
Could you share with me the account that you have so that i can have a look at it from there ?
Thanks,
Shane
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hello,
Thank you for the credentials for this account.
Try having a look at the form now and it you should now be able to see the form editor.
Thanks,
Shane
Yes indeed, it is working now, thanks!
Can you share the solution/fix with me?
Regards,
Godfried
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Godfried,
For some reason the editor had an inline css that set it to hidden,
What I did was to remove this and it started showing up.
Thanks,
Shane
Ok, thanks for your help..