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[Resolved] Not able to create new content template on Toolset View

This support ticket is created 2 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 2 years, 4 months ago.

Assisted by: Minesh.

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#2457961
Screenshot 2022-09-15 133501.png
Screenshot 2022-09-15 133310.png

Hi team,
I want to create a new content template for Toolset View but when I'm trying to add elements inside the content template, nothing is working. I'm using wp-bakery page builder for creating template and it was working previously but I don't know why it is stopped working. I'm getting a JS error on developer console. Could you please help me to fix this?

#2458063

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

It seems a known issue, could you please try to use the workaround shared with the following errata page and try to resolve your issue:
- https://toolset.com/errata/can-no-longer-edit-content-templates-with-wp-bakery-page-builder/

#2460625

Hi Minesh,
I'm not able to download/save the backend.phtml file as mentioned in workaround shared by you. Could you please help?

#2460641

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Sorry about that.

Could you please check now:
- https://toolset.com/errata/can-no-longer-edit-content-templates-with-wp-bakery-page-builder/

You should clear the browser cache or otherwise you should try difference browser to download the file.