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[Resolved] Not able to access plug in page

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by johnB-37 5 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#1286801

Hi there,
I used Toolset for developing a website:
hidden link

I recently pushed it to live:
hidden link

However, in the WP Admin for the live site it says I need to register toolset. But when I click on the link to register, I get a page that says "Sorry, you are not able to access this page."
The URL in question is: hidden link

I was able to register my Astra plug in on my live site.

Thanks!

#1286833

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi John,

I see that you are using older versions of our plugins.

Could you manually install our latest types version and then try using the access to the registration page again?

https://toolset.com/account/downloads/

Thanks,
Shane

#1287681

HI Shane, I've realized this is an issue with my hosting provider, not Toolset.
Thanks for the help!

-John