[Waiting for user feedback] No View or Archive Save

[Author]

Posts

[maurizioF-2]

There is no way I can save a View or Archive as soon as I put anything in the loop.
Tried anything with different themes or whatever.
I can provide login and password

[maurizioF-2]

Update:
The button becomes disabled after a short while even if no field is added.

Already added
define('AUTOSAVE_INTERVAL', 600);
In wp-config with no result

already disactivated all plugins
already tried with theme twenty twentyfive
with no result

[Christopher Amirian]

Hi,

Welcome to Toolset support. We had an issue like that a long time ago and it was fixed with an update.

Would you please follow the steps below?

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update Toolset and its addons there.

If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Also please give me the page link that has the issue.

Thanks.

[maurizioF-2]

Hi Amirian,

Thanks a lot for your prompt reply.
The problem persists.

I will send you the credentials, but I don't see how to set the message as private.

[maurizioF-2]

Waiting for answer, I add a few lines from debug.log which might be of interest.

[27-Feb-2025 12:56:15 UTC] Astra-child entry point.
[27-Feb-2025 12:56:15 UTC] Astra-child entry point.
[27-Feb-2025 12:56:15 UTC] PHP Deprecated: substr(): Passing null to parameter #2 ($offset) of type int is deprecated in /home/u841569892/domains/khumbulive.com/public_html/develop/wp-content/plugins/toolset-blocks/backend/Services/ViewService.php on line 249
[27-Feb-2025 12:56:15 UTC] PHP Deprecated: substr(): Passing null to parameter #2 ($offset) of type int is deprecated in /home/u841569892/domains/khumbulive.com/public_html/develop/wp-content/plugins/toolset-blocks/backend/Services/ViewService.php on line 249
[27-Feb-2025 12:56:15 UTC] Astra-child entry point.
[27-Feb-2025 12:56:16 UTC] Astra-child entry point.

[maurizioF-2]

Any update on this?

[Christopher Amirian]

Hi,

Thank you and sorry for the late reply due to the weekend time.

I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

If the login info is a copy of the website that would be great so we can do troubleshooting there.

By the way, the PHP debug log doe not show any fatal errors so that is not the source of the problem.