This thread is resolved. Here is a description of the problem and solution.
Problem:
Existing Layouts have all disappeared from the Toolset > Layouts page, which now includes a JS error in the browser console.
Solution:
There were major changes to this page in the last Layouts update, and some users may find they need to clear their browser cache for the updated JS files to be used, which resolves the issue and the error.
We are reviewing how our JS files are added (we use a lazy-loading script loader) to ensure they ensure the same cache-busting technique as traditionally enqueued files.
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This topic contains 9 replies, has 2 voices.
Last updated by 6 years, 6 months ago.
Assisted by: Nigel.
I am trying to:
View my layouts
Link to a page where the issue can be seen:
wp-admin/admin.php?page=dd_layouts&status=publish
I expected to see:
The layouts i've created
Instead, I got:
Nothing. The filter appears to default to published, but it shows no items where the layouts used to be. If I switch to "trashed" I do get those listed. But the published list is blank. Note that it does show a count of "published" so they're not "gone" they're just not showing up.
I tried disabling all plugins other than toolset.
It could be a coincidence, but this morning I upgraded all of the toolset plugins to the most recent. The versions listed below are what it is now.
Toolset Forms - version 2.0.2 . [was 2.01]
Toolset Layouts version - 2.4 . [was 2.3.1]
Toolset Types - version 3.0.4 . [was 3.0.2]
Toolset Views - version 2.6.3 . [was 2.6.2]
Hi there
The latest Layouts update included a change in this page to split the different Layouts into tabs, as you can see in the screenshot.
On large sites the query to list all of the Layouts could prove very slow, which was one of the reasons for the change.
If you are not seeing the same than I expect you should see an error somewhere.
Can you check your browser console for JavaScript errors.
Also, check your PHP logs.
If you haven't already, turn on the debug log by editing your wp-config.php file and change the line with WP_DEBUG like so:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
That will create a file debug.log in your /wp-content/ directory which you can examine in any text editor. Try visiting the Layouts page and then inspect the log. If you don't find the debug.log file it means it didn't generate any warnings or errors.
Let me know what you find.
Hi Josh
I installed the duplicator package and went straight to the Layouts listing page and it worked fine, so it looks like something server related.
You are using one of the latest PHP versions (7.2.4-1), are you able to change your server settings to use an older version? (My test environment has up to 7.0.10 installed.)
If we are able to identify it as a PHP version issue I can pass that on to the developers.
