Newly created user form not visible even if access settings are correct

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 2 voices.

Last updated by himanshuS 2 years, 11 months ago.

Assisted by: Minesh.

Author

Posts

February 16, 2022 at 4:39 am #2293627

himanshuS

The video here shows the issue - hidden link

Two newly created edit user forms are not visible with the Toolset elemenor widget.

The old user edit forms work just fine.

What could I be missing?

February 16, 2022 at 1:09 pm #2294131

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I see you shared the video while you building the template using Elementor from backend. The Edit form is not displaying on backend or it's not working on frontend as well?

February 16, 2022 at 11:00 pm #2294731

himanshuS

The two forms shown in the video are not visible on front-end and backend.

February 17, 2022 at 12:18 pm #2295417

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

That is strange. Can you please show me how the old user form is added.

Please share working edit form link and not working edit form link as well as admin access details and front-end user access details for which you want to display the edit form.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

February 17, 2022 at 3:38 pm #2295607

himanshuS

My issue is resolved now. Thank you!