Skip Navigation

[Resolved] New Version of Toolset Views Crashes Site

This thread is resolved. Here is a description of the problem and solution.

Problem: Views 3.0.1 causes a crash on some sites where the server is running PHP 5.6.40.

Solution: Update to the latest version fo Views to get the fix for this issue.

Relevant Documentation:
https://toolset.com/errata/views-3-0-1-crashes-sites-running-php-version-5-6-40-or-earlier/

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 - -
13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 - -

Supporter timezone: America/New_York (GMT-04:00)

Tagged: 

This topic contains 7 replies, has 2 voices.

Last updated by benjaminJ-3 4 years, 9 months ago.

Assisted by: Christian Cox.

Author
Posts
#1428233

I am trying to: Activate Toolset Views

Link to a page where the issue can be seen: hidden link

I expected to see: A working website

Instead, I got: A crashed websiteq

#1430595

Hello, I have escalated this to my 2nd tier support team. I'm able to replicate the same problem on a clean site running PHP 5.6.40. PHP 7+ sites don't seem to have the same problem. I'll let you know what I find out as soon as possible.

#1436289

Hi, just a quick update to let you know our 2nd tier team has escalated this issue to the developers. I will keep you posted here as I receive more information.

#1440963
#1444985

Hello, our developers have discovered the source of the problem and are working on a solution. We hope to have a patch fully tested and available very soon. I'll let you know when that is available so you can use the very latest Views plugin. Until then, downgrading Views or upgrading PHP are the two known workarounds. Thanks for your continued patience.

#1446619

Our developers have released a patch file that should solve this problem until the permanent fix can be included in an upcoming release of the software. The permanent fix is not included in today's release of Views 3.0.2, unfortunately, because of time constraints. It will be included in the next release after 3.0.2. Please find instructions for installing the patch in the erratum post: https://toolset.com/errata/views-3-0-1-crashes-sites-running-php-version-5-6-40-or-earlier/

Please let me know if the patch file does not resolve the problem completely and I will take a closer look.

#1494149

This issue should be resolved in Views 3.1.0, which is being released today. Please update and let me know if the problem is not completely resolved.

#1494985

Good News. Thank you!